How do you get long overdue payments from a customer you no longer do business with ?
|
|
| Jerry's story |
|
"I first used OnStop to help end a long and frustrating battle against a customer that owed me £3000, here's what happened...
|
|
Achieving new sales is always a good experience so when I managed to secure a new account worth around £3000+ a month I was very pleased with myself and only concerned that the customer was based in Gainsborough, a good distance from our base in Nottingham. For a good few months everything went really well, the customer was pleased with the service and payment was prompt.
|
|
After six months had passed and following a boardroom shake up at the customer's end things began to go sour. Whilst there were no real service issues the new management not only wanted a cheaper rate they also expected longer payment terms. My position became profitless, so I decided to cut my losses and gave the customer a fortnight to source another parcel carrier.
|
|
The customer owed me over £6000 at this time and this is when the problems really started. I followed our usual procedures of phone calls and faxing statements but the money was not coming through and the weeks were flying by. I decided that a visit was necessary and tried to set this up as a matter of urgency. I did manage to secure a meeting and walked out with just over half the outstanding amount and a schedule for the balance. The schedule was never met and I spent a long and frustrating few weeks hounding them for payment to no avail.
|
|
| That's when I heard about OnStop and immediately saw this as a new way to put pressure on this customer. I decided there and then to try OnStop out and as it turned out with great results. The customer actually phoned me and we came to an agreement within minutes. The remaining balance of £3000 was paid over three weeks and I was finally able to put the whole infuriating episode out of my mind." |
|
