Frequently Asked Questions

Q: Is OnStop Regulated ?

Yes. OnStop complies with all current legislation and is registered with both the Information Commissioner's Office under the Data Protection Act and the Office of Fair Trading under the Consumer Credit Act.

Q: Should I be concerned about upsetting my customers when using OnStop ?

A. No, OnStop is a polite but effective means of encouraging slow paying customers to settle their bills, using gentle persuasion and the established benefit of 3rd party intervention to achieve this goal. Selecting which customers to register with OnStop, and when, is your choice. By only targetting poor paying accounts OnStop strengthens your hand with those customers that choose to delay payment, you should never feel hesitant or embarrassed about asking for your money.

Q. How much does it cost ?

A. The first 60 days membership is FREE and thereafter the annual membership costs £50.00 + VAT

OnStop charges £25 + VAT for 20 letters/register entries

Searching the OnStop register is FREE

Removing customers from the OnStop register is FREE

Q: How are we billed ?

A. Membership fees are billed 30 days before the end of your 60 day trial period by email and then at each anniversary of your joining date. Membership fees are payable annually in advance.

Methods of payment are cheque or BACS

OnStop letters/register entries are billed by email and are payable on 30 days by cheque or BACS

Q: Is OnStop suitable for anyone that offers business to business credit ?

A. Yes, a key advantage of the OnStop system is that it crosses all industry boundaries. Any company that offers goods or services on credit to other businesses can make use of OnStop to accelerate their payment cycle. The broad base of the OnStop community makes up-to-the-minute information about the creditworthiness of existing and potential customers available to any business, regardless of size or market.

Q: Are we able to recover the costs of using OnStop ?

Yes, you are legally entitled to recover a fixed amount of costs arising from collection of overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998, as follows ;

Amount of Debt	Cost Recoverable
Up to £999	£40
£1,000 to £9,999	£70
£10,000 or more	£100

You also have the right to claim statutory interest on overdue commercial invoices.You can find a statutory interest calculator by clicking on the link below (opens in a new window) ;

Statutory Interest Calculator

Q: How effective is OnStop ?

95% of slow paying customers who are registered with us will pay, or contact you making arrangements to pay, within the time period set by the OnStop letter. The remaining 5% of offending accounts should be treated as being in extreme financial difficulty. At this stage immediate action should be taken, such as a visit to their premises.

OnStop can also help accelerate your payment cycle by association; we recommend informing all your customers of your intention to use the OnStop system to combat slow payment when you join the site. OnStop has a free letter template for members that thanks those of your customers that pay to terms and conveys a simple message to those that do not ~ Pay Us On Time

Using one of the free OnStop images we provide on your invoices, statements or emails also helps remind your customers that you take overdue payment seriously, a consequence of this will be gradual improvements in your cashflow through reductions in debtor days. Click on the link below to try our easy to use Debtor Day Calculator ;

OnStop Debtor Day Calculator